How to buy on VIELIUS.COM

Registration

Registered and not registrated users have a right to buy on  vielius.com. While registering a user has to enter the following data: name, surname, telephone number, place of residence, e-mail and password.

Please, select a size, quantity of your selected item and click a button “Add to Bag”. You may continue shopping or to buy item(s) immediately, in case of doing so, please press a bag icon.


1 step BAG
You may review the content of a bag, to change the quantity (number) of items or to remove unwanted items.


 2 step CUSTOMER’S INFORMATION
Please enter your name, surname, delivery address, telephone and e-mail. Registered users are not required to enter such information.

 
3 step DELIVERY
In case you wish to deliver items to a different address, please enter the necessary address. Also comments or data, required for invoice, may be entered.


4 step ORDER CONFIRMATION AND PAYMENT

Please review and confirm your order. In case you wish to alter it, please go back. Please select a bank for payment.

5 step READY
Should you have done everything right, the order is passed onto the courier and e-mail confirming your order is to be received.


 

DELIVERY OF ITEM(S)


Item(s), ordered on e-shop Vielius.com is(are) delivered in all territory of Lithuania, except Curonian Spit (Kuršiu Nerija).
Delivery fee: LTL 9. Delivery and return of item(s) in December is free
Item(s) may be delivered in Latvia and Estonia. Delivery fee: LTL 17


Items are to be delivered the next working day, in case the order and its payment are received up to 4:00 p.m. In other cases, the period of delivery is extended by one working day.


PAYMENT OF ITEM(S)


You may pay for item(s), purchased on e-shop vielius.com via:
• a system mokejimai.lt, and
• Pay Pal system


ITEM(S) RETURN AND EXCHANGE


Low-quality item(s) is(are) to be exchanged or returned under the rules of items return and exchange, stipulated in the Order No. 217, dated on June 29, 2001, issued by Minister of Economy “Due to approval of rules of items return and exchange”. Low-quality items may be returned or exchanged within 14 (fourteen) days from the day of delivery to a Customer. In case of item return, the following conditions must be observed:
• the returned item must be packed in original undamaged package;
• the item must be undamaged by a Customer;
• the item must be unused, with retained marketable external appearance (labels undamaged, protection covers not removed, etc.);
 

• the returned item must be of the same set as prior receiving;
• the purchasing document (if such exist) and completed form of return, which is attached to every parcel, are to be presented together with the returned item.
• In case of item return, the courier must be called by the telephone: 870055700 and the ID number 11226 must be provided.
• The Seller covers the costs of a shipping of a low-quality or faulty item, in other cases the costs are covered by a Customer. The fee of return equals the delivery fee.
• Failing to meet provisions of item(s) return, the item(s) is(are) to be sent to a Customer and money is not refunded.
Should the contingency occur, when there is no possibility to deliver an item purchased on the e-shop vielius.com due to contingency, we are obliged to offer an analogous item. In case of Customer’s refusal, we are obliged to refund the paid amount within 2 (two) working days, if payment was transferred via Lithuanian banks and in case of international transfer within 5 (five) working days.
In case of failure to contact a Customer within 3 (three) working days, the order is cancelled; a Customer is refunded only for the item(s), since the delivery fee remains at Seller’s possession.


CUSTOMERS SERVICE


E-shop vielius.com works 24 hours, 7 days a week. Customer Service via e-mail: info@vielius.com
 

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